Terms & Conditions

1. PRICING AND SHIPMENT

Pricing

All prices show with VAT excluded. VAT shall be considered when applicable in the importing country.

Customs

EU and UK: Cashmere and other wool products of Mongolian origin are free of import duty at the European customs (“GSP+” system). Only the VAT of the importing country shall be added on the CIF price.
Japan: Cashmere and other wool products of Mongolian origin are free of import duty at the Japan customs (“EPA”). Only the VAT of the importing country shall be added on the CIF price.
Rest of the World: Customs duty and VAT shall be added on the customs value (CIF).

Shipping

Shipment shall depend on the cost and delivery time preferred by the customer. Shipment by DHL or more affordable option- regular shipment by EMS (“Express Mail Service”) is offered for shipping.

Delivery Times

Shipment cost is calculated automatically after choosing region at the check-out.We ship directly from our factory in Mongolia throughout the world.

By DHL- 5-8 working days

By EMS express- 5-10 working days

EMS regular – 14-21 working days

2. RETURN POLICY

We refund or exchange any purchases within 7 days from delivery. All returns must be sent via courier or registered mail with the original shipping materials and original shipping invoice included. Only unused products in their original condition that has a manufacturing defect will be refunded. We will refund the paid amount along with shipping charges that may have been applied to your order (listed separately on your invoice).

3. ORDERING

Packaging

All products shall have carton tags and individual packages.

Label

All products are labelled under Munkh Cashmere.

Customisation 

Customised designs can be considered. (contact customer service for details)

Sizing

Sizes are of EU standard.

Colour

All products are available in the colours specified on the product page.

4. PAYMENT

100% of the product cost and the shipment cost are proceeded at the checkout.www.munkh.eu is secured by SSL Certificates. (Secure Sockets Layer)